Shipping policy

shipping

small batch production

all items are made in small batches. some pieces are made to order.
approximately 1 week for natural dyeing, 1 week for sewing, 1 week for shipping.

indonesia (domestic)

orders ship within 1-3 weeks. shipping via wahana.

united states

orders placed before March 6 ship domestically within the US.
estimated delivery: 4-6 weeks from order date (end of March).

japan

orders placed before March 6 ship domestically within japan.
estimated delivery: 4-6 weeks from order date (early March).

international

shipping via dhl express, calculated at checkout based on location and package size.
delivery times vary by destination. tracking provided.

customs and duties

international orders may be subject to customs fees, import duties, or taxes upon delivery.

these charges are the customer's responsibility and are not included at checkout.

we declare the full purchase value on all international shipments as required by law.
customs policies vary by country. contact your local customs office before ordering if you have questions.

we are not responsible for packages refused due to customs charges.

tracking

you'll receive tracking information once your order ships.

for questions, email hello@so-ikiiki.com